Prestige Centrifugal Juicer Experiece
Today I am going to share a horrible shopping experience of one of my close relatives. Let us start with the order. He ordered a juicer from the reputed brand Prestige. As it was a product of a well-known brand, he was sure of the quality and good customer care. He got it online from another well-known e-commerce site– Future Bazar. What happened after this is unexpected of big names.
Trouble began with the very first use of the centrifugal juicer. After just 1-2 minutes of running, the juicer started to emit burning smell. At the same time the filter got chocked and the juice started going into the waste-bucket. To add to the woes, the waste bucket got full too quickly due to its small size and as a result, the waste started falling in the juice.
Such sub-standard product is not what you expect from a brand which pays big bucks to celebrities to endorse its products. After feeling totally frustrated, he wrote to Future Bazar customer care and their response didn’t help. Their response was quick but they said that it was too late to return the product. This too when he explained that he was out of town for some days so couldn’t even open and check the product during their warranty period. It was because of the trust on brand names.
Future Bazar said a flat ‘No’ on the pretext of company policies and made money in the process for a useless item.
My relative was disappointed and he decided to never shop at Future Bazar again.
Long story?? But here is the climax-
They took out the juicer again this year to make some carrot juice. The juice entered the entire machinery and caused short circuit. His wife just escaped a electric shock. This probably is the worst a brand can offer.
You can go through the below emails which took place between them to know how unprofessional prestige as a company is.
Such incidents make people lose trust in brands and also in online-shopping. The customers can still tolerate delays but getting a completely out-of order product is intolerable.
The companies should respond immediately to customer queries and solve them. But the brands tend to forget that the customers have made them ‘Brands’ and the consumers can also break the ‘Brands’.
I would request everyone here to not to shop anything from future bazzar or Prestige again and waste your money as well as time.
Do let us know if you also had the similar experience with Prestige And Future Bazaar Shopping ?
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